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SLS Trading Registered address. 27 Millstone Rise Liversedge WF15 7BW
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Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal - There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, full payment is taken at the time of ordering. To cancel or amend an unshipped order please use this order update form.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only. We reserve the right to substitute a product within an order when the product has been discontinued or has been out of stock for an extended period of time. Any substitute products added to an order may differ slightly in appearance, but will be of equal or greater specification and monitory value, with no additional charge added for this addition.

Reason why delivery costs may change:

We reserve the right to review shipping costs for large orders prior to dispatch. In the instance where the fixed delivery cost displayed within the checkout are not sufficient to ship your order. We will you contact you as soon as possible to ensure the speedy delivery of your item.

Note: All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey - VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States. Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Security Checks

Mobile Fun reserves the right to carry out security checks on a random selection of orders each day. Whilst in most cases this should not effect the dispatch of an order, we must advise that security checks require the Customer Relations team to contact the customer, and should we not be able to reach you, your order may be delayed

Your Right to Cancel

You can cancel your contract with Mobile Fun within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Rights Act 2015.

You should inform Mobile Fun in writing, either by post or by using the order update form.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Mobile Fun Online Returns Form and return the unwanted item(s) together with the reference number provided. The items are subject to our Returns Policy detailed below.

All items returned from countries outside of the EU must be clearly labelled as ‘Returned Item’.

Delayed/Lost Delivery

How to Return

Simply Use the contact us from the website

 

Returns Policy

At Mobile Fun we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

To assist our customers Mobile Fun is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more. There will be no charge made by the Collect+ store when you hand in your parcel for return back to Mobile Fun, however on processing your return when received by our Returns Team, a charge of £3.85 will be made to your order to cover the cost of the Insured & fully tracked Collect+ returns postage.

For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.
The following information is required:

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted items within 30 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 14 days, then we will refund the cheapest, standard delivery option to you, unless there is another item on your order. Outside of 14 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

To assist our customers Mobile Fun is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more.  There will be no charge made by the Collect+ store when you hand in your parcel for return back to Mobile Fun, however on processing your return when received by our Returns Team, a charge of £3.85 will be made to your order to cover the cost of the Insured  & fully tracked Collect+ returns postage.

For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us. 
The following information is required:

If you cannot locate a Collect+ within a reasonable distance from your home or work location then we suggest that you use an alternative courier that provides proof of postage & delivery and suitable compensation for your parcel in the event of loss of damage occurring in transit back to Mobile Fun.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Returns Exclusions

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Wireless, Wired or VR Headsets are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Mobile Fun for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Manufacturer's Warranty

After 30 days, returned faulty items will be processed according to the manufacturer's warranty and we will send those items to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item except SIM-Free or pay-as-you-go mobile phones please complete our online returns form and return the faulty product to Mobile Fun. Please include the reference number provided to ensure your return is processed without delay.

For repairs/replacements under manufacturers warranty for SIM-Free or pay-as-you-go mobile phones, see Mobile Phone repair section below.

Please note that whilst we are able to process warranty claims on your behalf, warranty claims beyond 30 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre directly. Please call us for manufacturer repair centre details.

General Handset Return Conditions

All returns should be in as new condition with screen and keypad protective film intact (where applicable).  The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone Mobile Fun cannot be held responsible for any numbers or data lost.Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:

 

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Mobile Fun within 5-10 days of dispatch from our warehouse. Reasons given are the following:

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Mobile Fun receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Mobile Fun until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted Mobile Fun then your order will be disposed of and a recycling charge made to your account.

Note:

 DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Reviews

Reviews should not contain:

Customers under the age of 13 are not allowed to post their name or any personally identifiable information.

Please notice that our team will usually review all customer reviews within seven business days. We reserve the right to delete, not publish or edit reviews in order for them to comply with these guidelines.

By submitting a review, you grant Mobile Fun Limited and its sub-licensees the royalty-free, perpetual, irrevocable right and license to use, reproduce, publish, translate, sublicense, copy, and distribute the content in whole or in part worldwide and/or to incorporate such content in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such content.

 Voucher Codes

Voucher codes are only valid online and need to be entered in the shopping basket to obtain discount.

Voucher codes cannot be used in conjunction with any other promotional codes.

Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

  The following applies to any information you provide to us, for example during any registration or ordering process.
 

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Mobile Fun Limited. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Mobile Fun Limited.

Fraud

Mobile Fun Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.